Privacy Policy

Cartel Palace Vape Shop Effective Date: April 19, 2026

1. Introduction

Welcome to Cartel Palace. We operate multiple vape retail locations across the state of Ohio. We are committed to protecting your personal information and being transparent about how we collect and use it. This Privacy Policy applies to all Cartel Palace store locations, our website, and any related digital services.

By visiting our stores, using our website, or interacting with us in any way, you agree to the terms outlined in this policy.

2. Information We Collect

Information you provide directly:

• Full name, date of birth, and government-issued ID details (required for age verification at point of sale)
• Email address and phone number (if you sign up for promotions or a loyalty program)
• Billing and shipping address (for online or phone orders)
• Payment information (processed securely through third-party payment processors — we do not store full card numbers)

Information collected automatically:

• Website usage data, including pages visited, time spent, and referring URLs
• Device type, browser, and IP address
• Cookies and similar tracking technologies (see Section 7)

In-store information:

• Security camera footage recorded for loss prevention and safety purposes at all branch locations
• ID scan records retained as required for age verification compliance under Ohio law

3. How We Use Your Information

We use the information we collect to:

• Verify that customers meet the minimum legal age requirement to purchase tobacco and vaping products (21 years of age in Ohio)
• Process transactions and fulfill orders
• Send promotional emails, discounts, or loyalty rewards (only if you opt in)
• Respond to customer inquiries and support requests
• Improve our products, services, and in-store experience
• Comply with applicable federal, state, and local laws and regulations
• Maintain the security of our locations and prevent theft or fraud

4. Age Verification

Cartel Palace is committed to preventing the sale of vaping and tobacco products to minors. We collect and retain age verification data in accordance with Ohio state law and applicable federal regulations. This may include:

• Verification of government-issued ID at the point of sale
• Retention of age verification records as required by law

This data is used solely for compliance purposes and is not shared for marketing or unrelated commercial use.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances:

• Service providers: We work with trusted third-party vendors (payment processors, email platforms, analytics services) who assist us in operating our business. These parties are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal compliance: We may disclose information when required by law, subpoena, court order, or regulatory authority, including Ohio state regulators and federal agencies.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, which will be bound by this Privacy Policy.
• Safety: We may share information to protect the rights, property, or safety of Cartel Palace, our employees, customers, or the public.

6. Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy or as required by law. Age verification records are kept in accordance with applicable Ohio and federal regulatory requirements. Marketing data is retained until you unsubscribe or request deletion. Security footage is generally retained for 30 days unless needed for an ongoing investigation.

7. Cookies and Online Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. These include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand website traffic and user behavior (e.g., Google Analytics)
• Marketing cookies: Used to deliver relevant promotions if you have opted in

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request that we delete your personal data, subject to legal retention obligations
• Opt out of marketing: Unsubscribe from promotional emails at any time using the unsubscribe link in any email, or by contacting us directly
• Do Not Track: We honor Do Not Track browser signals where technically feasible

To exercise any of these rights, please contact us using the information in Section 11.

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Payment data is processed through PCI-DSS compliant processors. While we take data security seriously, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Cartel Palace does not knowingly collect personal information from individuals under the age of 21. Our products are intended for adults of legal purchasing age only. If we become aware that we have inadvertently collected information from someone under 21, we will delete it promptly. If you believe a minor’s information has been submitted to us, please contact us immediately.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Cartel Palace Ohio, United States 📧 cartelpalaceoh@gmail.com 📞 (614) 564-9501

Our Locations:

• Location 1: 1127 N High St, Columbus, OH 43201
• Location 2: 3196 Cleveland Ave, Columbus, OH 43224
• Location 3: 14946 E Broad St, Reynoldsburg, OH 43068

Store Hours: Sunday – Thursday: 12:00 PM – 11:00 PM Friday – Saturday: 12:00 PM – 2:00 AM

For in-person inquiries, you may visit any of our three Ohio locations during business hours.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or in-store signage. We encourage you to review this policy periodically.

This Privacy Policy was last updated on April 19, 2026.